If you would like to come visit our showroom, please call our main office to speak with one of our Sales Representatives. They will help you set up a time for your consultation. Some information regarding your event will be requested during scheduling so that we are able to be prepared for your arrival.

At TLC, we have several consultants that are here to help you with all your event rental needs. Please reach out and let us know how we can help make your event one to remember.

Site visits are recommended for any event with a tent or complex delivery circumstances. Since all events are unique, we recommend calling our office to discuss if a site visit is necessary.

Once you have received a quote for your event and are ready to move forward, you and your sales representative will begin the reservation process. We require a signature and 50% deposit to reserve any items. Until both signature and deposit are received, the items will not be considered reserved.

The remaining balance is due fourteen (14) days prior to delivery or pick-up date. All payments are non-refundable.

Yes, you can change items on your order pending the availability of the items. We request that all change requests be made at least one week prior to the delivery date.

A new copy of your contract will be provided for you to review and sign off on the change in items and cost.

As all payments are non-refundable, any decrease in total cost will NOT be refunded. We recommend keeping this in mind will working on your order.

Monday-Friday from 9am-5pm
Saturday from 9am-5pm (DELIVERY ONLY)

Delivery fees are based on the location of the event. The exact cost for your delivery will be itemized on your quote/contract.

We require orders to be at least $150 worth of rentals to be eligible for delivery within the Dallas/Fort Worth area. The minimum requirement increases as delivery location moves further out. For further information, please speak with your consultant.

If you require a smaller window of time or a timeframe outside of our standard hours, TLC does offer specialized delivery or pickup times for an additional fee.  The fee is calculated based upon the day, time, rentals and difficulty of delivery/pickup.

Most rental items are available for clients to pickup and return their rental items themselves.

However, we do not permit items to be picked up in an open bed pick-up truck or trailer. Items must be transported inside an enclosed vehicle such as an SUV or box truck. If the pick-up truck has a custom hard cover over the back bed that is acceptable.

Please speak with your consultant regarding any further questions.

Setup and take down of rentals is available for an additional charge

Tables                                              $5.00
Linens                                             $5.00
Chairs                                              $3.00
Chair Covers and Sash            $1.75

Arrangements for this service MUST be made prior to delivery of the items. Please reach out to your consultant for more information.

From the time that the items have been delivered (or picked up from the warehouse) to the time that they have been picked up (or returned to the warehouse), you are responsible for all the rental items. Items must be secure while not in use and protected from weather. The replacement cost for any damage or loss of items during this time will be your responsibility.

While TLC does provide rental items clean and ready to use, we do not expect the items to be returned clean. Generally, we ask that the items be cleared of excess food debris and put back into their delivery containers. If the linens do get damp or wet, we request that they be air dried prior to being placed in the provided linen bags to prevent damage and any additional charges.